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As communication technologies advanced and internet-driven connectivity became ubiquitous, a new solution emerged. In the homeshoring model, customer service staff can use secure business laptops and headsets while working from

Continue ReadingThe Top Benefits Call Center Employees Look For When Accepting A Job

In the 1990s, call centers expanded internationally and became two additional subsets of communication, contact centers and outsourced office centers. Unlike internal management, outsourced office contact centers are a contact

Continue ReadingThe Best Call Center Services Of 2022